Intangible contributions don't necessarily follow a process. They tend to be ongoing or unexpected acts of generosity from the community for the Pentaho project. Some examples are:
It is every Pentaho team member's responsibility to remain aware and help identify these contributions. When you suspect you have identified a worthy candidate, send a note to the Community Leader including the contributor's information and a short synopsis of the contribution. It is the Community leader's responsibility to investigate and follow through with the contributor.